Free Salesforce Platform Administrator practice questions, with answers
Short answer: below are 20 free original practice questions across the exam topics, each with the answer and a short explanation. They are not real exam questions.
Question 1 Configuration and Setup
Every user should be able to see every Account, but only the record owner (and users above the owner in the role hierarchy) should be able to edit them. Which organization-wide default fits?
- Public Read Only
- Public Read/Write
- Controlled by Parent
- Private
Answer: Public Read Only
Public Read Only lets all users view records. Editing is limited to the owner and users above them in the hierarchy. Study: Organization-Wide Sharing Defaults in Salesforce Help
Question 2 Configuration and Setup
A small group needs one extra object permission without a new profile. What is the recommended approach?
- Create a new profile for the group
- Assign a permission set
- Edit the org-wide default
- Add the users to a public group
Answer: Assign a permission set
Permission sets add permissions on top of a user's profile, so you avoid proliferating profiles. Study: Permission Sets in Salesforce Help
Question 3 Configuration and Setup
A field appears on the page layout, but a user cannot see it on the record. Which setting is the most likely cause?
- The field's label and help text on the object
- The sort order of the user's saved list views
- Field-level security on the user's profile or permission set
- The page layout assignment for the user's record type
Answer: Field-level security on the user's profile or permission set
Field-level security is enforced separately from the page layout and hides the field when it is not visible to the user. Study: Field-Level Security in Salesforce Help
Question 4 Configuration and Setup
Which sandbox type copies all data and metadata and is the best fit for performance testing?
- Developer
- Developer Pro
- Full
- Partial
Answer: Full
Full sandboxes copy production data and metadata. Partial sandboxes copy a sample of data; developer sandboxes copy metadata only. Study: Sandbox Types in Salesforce Help
Question 5 Object Manager and Lightning App Builder
Which field type generates a unique, sequential value for each new record?
- Formula
- Auto Number
- Roll-Up Summary
- Text Area
Answer: Auto Number
Auto Number fields produce a sequential identifier you can format with a prefix or suffix. Study: Custom Field Types in Salesforce Help
Question 6 Object Manager and Lightning App Builder
Which field type calculates a value from other fields on the same record and cannot be edited by users?
- Auto Number
- Lookup
- Formula
- Picklist
Answer: Formula
Formula fields compute their value on the fly from other fields and are read-only. Study: Formula Fields in Salesforce Help
Question 7 Sales and Marketing Applications
What does a Price Book Entry define?
- Which user owns an Opportunity in a given territory
- A Campaign's budget and expected response rate
- The Lead assignment rule for a given source
- A Product's price within a specific Price Book in a currency
Answer: A Product's price within a specific Price Book in a currency
A Price Book Entry links one Product to one Price Book and stores its price for a currency. Study: Price Books and Price Book Entries in Salesforce Help
Question 8 Data and Analytics Management
Which import tool is a guided wizard for loading up to 50,000 records into standard objects?
- Data Loader bulk-only mode
- Dataset builder
- Report Builder
- Data Import Wizard
Answer: Data Import Wizard
The Data Import Wizard is the in-app tool for smaller guided imports. Data Loader handles larger volumes. Study: Data Import Wizard in Salesforce Help
Question 9 Data and Analytics Management
Which report format shows data grouped by both rows and columns at once?
- Dashboard widget
- Matrix report
- Tabular report
- Summary report
Answer: Matrix report
Matrix reports group data across both rows and columns. Study: Report Formats in Salesforce Help
Question 10 Automation
What is the current recommended tool for automating record changes that workflow rules and Process Builder used to handle?
- Apex Triggers only
- Approval Processes only
- Macros
- Flow Builder
Answer: Flow Builder
Flow Builder is the recommended tool for new automation. Workflow rules and Process Builder are end-of-support: existing ones still run, but they get no new features and should not be used for new automation. Study: Flow Builder and Automation Tool Comparison in Salesforce Help
Question 11 Configuration and Setup
A retailer reports on a 4-4-5 week calendar that does not line up with calendar months. Which setup lets its reports and quotas follow that calendar?
- A standard fiscal year with a different starting month and 4 quarters
- A summary formula field on every report
- A Business Hours schedule with the retail closing dates
- Custom fiscal years with the periods defined by the admin
Answer: Custom fiscal years with the periods defined by the admin
A standard fiscal year only shifts the start month and keeps twelve calendar months. A 4-4-5 pattern needs custom fiscal years, where the admin defines each period's start and end. Study: Fiscal Year (Custom Fiscal Years) in Salesforce Help
Question 12 Object Manager and Lightning App Builder
Consultants can work on many Projects and each Project has many Consultants. The firm also records hours worked per consultant per project. Which design fits?
- A junction object with master-detail relationships to Project and Consultant, holding an Hours field
- A lookup from Consultant to Project plus a text field on Project that lists consultant names and hours
- A formula field on Project that lists consultant names
- A hierarchical relationship between Project and Consultant
Answer: A junction object with master-detail relationships to Project and Consultant, holding an Hours field
Many-to-many data is modeled with a junction object, and each assignment record can carry its own fields such as hours. Lookups and formulas cannot hold per-pair data. Study: Create a Many-to-Many Relationship in Salesforce Help
Question 13 Sales and Marketing Applications
An admin tries to add the Widget product to the Partner price book, but it cannot be selected. What is the most likely reason?
- Widget has a record type that blocks custom price books
- The Partner price book has too many entries
- The Partner price book is not assigned to the admin's role
- Widget has no price in the standard price book yet
Answer: Widget has no price in the standard price book yet
A product must have a standard price before it can be listed in any custom price book. Roles and record types are not what blocks the selection. Study: Price Books and Price Book Entries in Salesforce Help
Question 14 Service and Support Applications
A major outage generates dozens of separate cases from customers. Agents want to group them under one master incident case. What fits best?
- Merge them into one Account record
- Create a master-detail relationship from Case to Account
- Relate the cases to a parent case using the Parent Case field
- Create a case team for the outage and add every affected customer
Answer: Relate the cases to a parent case using the Parent Case field
The Parent Case field builds a case hierarchy so child cases can be tracked under one incident. Leads and account merges don't relate cases to each other. Study: Case Hierarchy and Parent Cases in Salesforce Help
Question 15 Productivity and Collaboration
A rep logs a meeting with five customer contacts and wants it to appear on each contact's activity timeline without five copies. What helps?
- A task with a long description naming every contact
- Shared Activities, relating the event to multiple contacts
- An email alert sent to each contact after the meeting
- Recurring events that repeat on a weekly schedule
Answer: Shared Activities, relating the event to multiple contacts
Shared Activities lets one event or task relate to several contacts, appearing on each timeline. Recurring events repeat in time, not across people. Study: Shared Activities in Salesforce Help
Question 16 Data and Analytics Management
An admin must load 400,000 contact rows from a CSV file. Which tool is the right choice?
- Quick Create
- Data Loader
- Data Import Wizard
- Report export
Answer: Data Loader
Data Loader handles large volumes into the millions of rows, while the Data Import Wizard is capped at 50,000 records per import. Study: Data Loader Guide and Data Import Wizard Limits in Salesforce Help
Question 17 Data and Analytics Management
Which TWO statements about the Recycle Bin are true? Choose 2.
- Users can restore their own deleted records
- Admins can view and restore records deleted by other users
- Hard-deleted records can be restored by an admin
- Deleted records are kept for 90 days
- Restoring is only possible before logging out
Answers: Users can restore their own deleted records | Admins can view and restore records deleted by other users
Users restore their own records and admins can see others' deleted records, within a fixed retention window of 15 days. Hard-deleted records skip the bin. Study: Restore Deleted Records in Salesforce Help
Question 18 Automation
A company still runs many Process Builder processes and wants to move them to the recommended tool. Which feature helps convert them?
- The Data Import Wizard
- The Lightning Experience Transition Assistant
- The Schema Builder
- The Migrate to Flow tool in Setup
Answer: The Migrate to Flow tool in Setup
Migrate to Flow converts supported Process Builder processes into flows so they can be maintained in the current tool. The other tools do not convert automation. Study: Migrate to Flow in Salesforce Help
Question 19 Agentforce
Which description best fits an Agentforce agent?
- An AI assistant that interprets a request, picks a topic and actions, and carries them out within set guardrails
- A rule that fires on record save and sets a field to a fixed value
- A report that refreshes on a schedule and emails the same results to a list of managers every week
- A page layout that rearranges fields for each role and profile
Answer: An AI assistant that interprets a request, picks a topic and actions, and carries them out within set guardrails
Agents reason over a request, choose the topic that applies and run the actions configured for it, within the instructions and permissions they are given. The other items are fixed, non-conversational tools. Study: Agentforce Overview in Salesforce Help
Question 20 Agentforce
Which TWO can be used as actions for an agent? Choose 2.
- A sharing rule
- A flow
- A validation rule
- An Apex class
- A list view
Answers: A flow | An Apex class
Agent actions can call flows, Apex, prompt templates and other supported tools. Validation rules, sharing rules and list views are not actions. Study: Agent Actions in Salesforce Help
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Last updated October 9, 2026.